5 Easy Steps to Improving Your Security Guard Service
What we have discovered is that most security guard companies are capable of supplying the service that property supervisors want, but too often do not because of a lack of ongoing quality management procedures.
Construction security guard companies are unlike any seller a property supervisor usually hires. If you hire a painter, you can see whether or not they are doing their tasks by looking at the walls. But when you hire a security guard company, how often can you determine whether the guard company is performing their job which includes running background checks and drug screenings, providing good training to your own guards, and efficiently tracking and supervising your guards. In the majority of instances they probably are, but it is important to implement a system of verification and quality management to ensure that problems associated with the lack of performing these tasks do not begin to occur.
In this article we’ll discuss five (5) easy actions to enhancing your security guard service and achieving what you imagine as your ideal key holding london.
Display Your Guards Qualifications
In many nations, guards are mandated to have a specified amount of training before they could begin working as security guards. If your condition is one of those states, ensure your security guard company is compliant.
If you are in a state where there are no state requirements for shield certificate, then inquire into the sort of training that’s being provided by your security provider and ask yourself does it look decent.
Additionally, is the security guard firm performing history and drug screenings on all your guards BEFORE they send them to your own property? If they’re, they should be supplying you with verifications. Otherwise, why?
Another excellent way to screen whether the guard is a good fit for your property is to perform a brief”interview” to get a feel for the guard and also to explain your expectations. This first dialogue can tell you a good deal about what to expect from that guard and it gives you a chance to ask another guard if you think it is essential.
Evaluate Guard Training
Although most security guard companies have a very thorough orientation that introduces each guard to the company itself, in many cases the shield’s orientation to his delegated property isn’t quite as complete. We call the orientation to the delegated property”Site Specific Training”. Find out what your website specific training looks like:
• Can it occur at your property?
• Who does the training?
• How long is each officer trained?
• How long does the security firm double bank?
Determine the response to every one of the questions and be certain they match what you believe is sufficient. You should even think about sitting in on your security guard company’s orientation and also your website specific training to get an understanding of what goes into preparing a guard to work at your property.
Review Your Guard’s Supervision
Protect supervision is one of the main factors of good security guard service. When security companies provide poor supervision, there isn’t enough emphasis put on preventing errors, problems, and complaints. Lack of supervision also removes the chance for the guard to learn and better understand their duties. If the guards are not being supervised, they begin to feel their job isn’t significant and they begin to find themselves as less of a part of the security group. When guards do not feel as part of your group it generally leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors may not be included. If your contract doesn’t demand on-site supervision, how does your security guard firm remotely supervise its guards? Outside of the normal security firm field supervisor spot checks, the 2 methods of remote supervision that prove most effective are:
Officer Tour Tracking Systems
If your guards must make rounds of your property, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a remote way of tracking the guards while they’re in your property. These monitoring systems allow the security guard company to monitor the time and log the activity of these guards while they’re making rounds to several areas in your property. Most Officer Tour Tracking Systems can generate reports that empower the security guard firm to quickly get an understanding of whether the guard is making rounds. The property manager also needs to be provided with an abridged version of those reports. Producers of such systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have discovered that using a system for guards to check in frequently with the security guard provider provides a way of earning certain each guard is safe and alert. Using guards check-in frequently with the security guard company, at least every 30 minutes, guards believe their security is important and being awake and attentive is also an important part of their job.
Inspect Your Guards
After hours inspections of your guards are always great ways of finding out just what is happening with your security as you are not there. Through these inspections, be sure to ask your security guards questions about their duties and responsibilities to ensure they understand their tasks. In reality, we suggest having your security guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) by a certified security consultant as part of your ongoing security program. Bear in mind, when choosing a security consultant be sure the consultant isn’t really a security guard company. If so, your audit is sure to turn up problems with your existing security guard company.